Help & Support

Yes. You can add extra roles to your primary profile (e.g. photographer + stylist). Each role has its own profile, portfolio and visibility. Go to 'Add another role' in your dashboard.

Press Cmd/Ctrl+K to open global search (name, city, or category). Every profile also shows a 'Similar creators' section, suggested based on role and location.

During upload or from the profile editor you can tag people on any photo. If they're not registered yet, generate an invite link you can share by email, WhatsApp or DM.

Yes, on mobile. The platform asks for permission on first use. You can enable/disable it anytime in 'Settings' → 'Notifications'. Push messages carry no content — only a nudge to open the app.

When you get a new chat message we send a short email nudge — no content, just 'You have a new message'. Rate-limited. Turn it off in 'Settings' → 'Notifications' → 'Chat email nudges'.

Yes. Models, photographers, MUAs, videographers, stylists, retouchers and brands can now all publish their own Tours (/submit-tour). Previously this feature was models-only.

Yes. Use the '+ Post' button on the homepage (or go to /posts/new) to publish photos, a caption and tag collaborators. New posts appear after a short moderation review.

Yes. Tap the heart icon below any post. Likes update instantly — you can remove your like at any time.

The mobile homepage now shows a real feed with photo posts, profiles and opportunities mixed together. The desktop version has a 'Recent posts' section below the opportunities.

FindAShoot is a community platform for creative professionals: models, photographers, MUAs (make-up artists), videographers, stylists, retouchers, and brands. Here you can network, collaborate, and book each other — all in one place.

Anyone aged 18 or over working in (or aspiring to work in) one of the following fields: model, photographer, make-up artist, videographer, stylist, retoucher, or brand/company. Registration is free.

Yes. The core features are completely free: create a profile, upload photos, send messages, create and apply to castings, and publish tours. An optional Premium plan offers expanded features such as higher upload limits and more daily messages.

No. Profiles set to 'Public' are visible to anyone, even without an account. 'Members only' profiles require a login. Private profiles are visible only to selected users.

Click 'Register', choose your role (e.g. model, photographer), enter your email and a secure password, add your city and categories, upload at least one photo, and accept the Terms & Conditions. The whole process takes about 5 minutes.

There are 7 roles: Model, Photographer, MUA (make-up artist), Videographer, Stylist, Retoucher, and Brand. Each role has its own profile layout with relevant fields.

No. The role cannot be changed after registration because it determines the entire profile structure and stored data. If you need a different role, you will need to create a new account.

Yes. After registration, your profile is reviewed by our team. This usually takes 24–48 hours (often faster). We check that the profile is authentic, has a real profile photo, and that the details comply with our guidelines.

Typically 24–48 hours. You will receive an email as soon as your profile is approved or rejected. If rejected, you will receive an explanation and can update your profile accordingly.

Check the rejection reason in your email or dashboard. Common reasons: no real profile photo, incomplete details, photo does not meet guidelines (e.g. no recognisable face). Fix the flagged points and resubmit for review.

Check your spam/junk folder. If it's not there either, wait a few minutes and try again. If the problem persists, contact us at support@findashoot.com.

All roles can fill in: profile photo, gallery (up to 30 photos on the free plan), bio, city, categories/specialisations, pricing, social links (Instagram, website, TikTok), profile theme and font. Models can additionally enter measurements, hair colour, eye colour, languages spoken, and other attributes.

You can choose between three modes: 'Public' (visible to everyone), 'Members only' (visible only to logged-in users), and 'Private' (visible only to users you have added to your favourites). You can change the mode at any time from your dashboard.

When your profile is set to 'Private', only users whose profiles you have added to your favourites can see it. This gives you full control over who can view your profile.

The banner is a horizontal header image (recommended size: 1500×500 px) displayed at the top of your profile. Banners must be approved by our team before they become publicly visible. Review typically takes 24–48 hours.

Yes! You can choose from different fonts and colour themes. These settings are found in the 'Appearance' section of your profile editor.

The 'Incomplete profile' badge appears when important fields are missing — e.g. categories, profile photo, or bio. Fill in all flagged fields to remove the badge and improve your visibility in search results.

On the free plan you can upload up to 30 photos (max 10 MB storage). On the Premium plan, up to 200 photos (max 500 MB). The first photo is automatically used as your cover/profile picture.

JPEG, PNG, WebP, AVIF, and HEIC/HEIF (iPhone) are supported. iPhone HEIC photos are automatically converted to JPEG before processing — you don't need to switch your phone to 'most compatible'. Maximum file size: 50 MB (free) or 200 MB (Premium). Photos are saved as WebP.

Yes. To maintain fast loading speeds, all photos are automatically resized to a maximum of 1200 px wide (free) or 2400 px (Premium) and saved in WebP format at 80% (free) or 88% (Premium) quality. Original files are not kept.

Photos marked as 'artistic nude' show nude or semi-nude subjects in an artistic context. These photos are only visible to logged-in users who actively consent to viewing such content. The flag is set during upload.

Yes. Click on a photo to tag people at a specific position. You can tag registered users (via profile search) or external people (by name/email/Instagram). Tagged people receive a notification and can accept or reject the tag.

You will receive a notification. You can accept the tag (it will then appear linked to your profile) or reject it. Tags of yourself are automatically accepted.

Open the person's profile and click the contact button. Write your first message (max 1000 characters). The other person receives a contact request and can accept or decline it.

On the free plan, models can start 10 new conversations per day; all other roles can start 5. On the Premium plan there is no daily limit. Already-open conversations (accepted requests) are not subject to any limit.

The other person sees your first message and can: (1) Accept — the conversation opens fully. (2) Decline — the conversation is closed. While the request is pending, you cannot send further messages.

Pending requests can be accepted by the other person at any time — there is no deadline. You cannot resend a request while it is still pending. If it has been declined, the conversation is closed.

Open the conversation and use the 'Block' option. The person will no longer be able to send you messages or start new contact requests.

Yes. All messages are encrypted and stored in the database. Only you and your conversation partner can read them. In the case of a report, the content of the reported message can be viewed by our admin team to address abuse.

A tour is a time-limited availability in a specific city. For example, if you're a model travelling to Vienna for a week and want to do photo shoots, you create a tour entry with your dates, city, and terms. Photographers and other creatives can then book you for that period.

All registered users can create tours — models, photographers, MUAs, videographers, stylists, and retouchers.

Go to 'Publish tour' in your dashboard. Fill in the required fields: city, dates (from–to), short intro, bio. Optional: photos (up to 6), pricing, Instagram link, Pinterest moodboard. Submit the form — your tour will then be reviewed.

Yes. Tours are reviewed by our team before they become publicly visible. Review typically takes 24–48 hours. You will receive an email when your tour is approved or rejected.

Booking requests can be found in your dashboard under 'Inquiries'. You can see the name, message, preferred date, and contact details of the person enquiring. You can mark requests as read, archive them, or reply by email.

In your dashboard under 'My tours', you will find all your entries. Click 'Edit' to make changes. 'Archive' removes the tour from the public search. Archiving is irreversible.

Yes. Tours expire automatically after their end date and are removed from the search. You can also archive them manually at any time.

A casting is an open call for a creative project. You describe your project (title, description, location, date, roles needed) and other users can apply. Castings can be paid (PAID) or TFP-based.

Go to 'Create casting' in your dashboard. Fill in all fields: title (max 100 characters), description (max 2000 characters), location, required roles with quantities. Optional: date, duration, compensation, cover image or Pinterest link. If you upload your own image, the casting must be approved before it goes live.

On the free plan: maximum 1 active or pending casting at a time. On the Premium plan: up to 3 castings per 7 days.

Only if you upload your own cover image. If you use a Pinterest link or no image, the casting is activated immediately. With your own image, review takes 24–48 hours.

Open the casting and click 'Apply'. Select the role, write a short message (max 500 characters), and optionally add portfolio links (max 5). Only one application per casting is allowed.

In your dashboard under 'My castings', you can see all applications. You can shortlist, accept, or reject applicants (with an optional note). Applicants receive a notification for each status change.

Pending (submitted, not yet reviewed), Shortlisted (noted for consideration), Accepted (selected), Rejected (not selected). You will receive a notification for every status change.

The form has two location fields: 'City' (canonical, e.g. Vienna) and below it 'Venue / studio (optional)' for the full address or studio name. Both are shown together on the detail page: '📍 Vienna · Studio Reka, Mariahilfer Str. 12'.

It's the duration of the shoot itself — i.e. how long you need the participants on set (e.g. '2 hours'). Not the casting expiry.

On events and workshops you can pick one or more target audiences (models, photographers, MUA, videographers, stylists, retouchers, brands). Empty = open to everyone. Castings don't need it — roles are described in the application form.

Yes. With kind=Workshop, an optional 'Workshop leader' field appears on the form. Free text — e.g. 'Anna Müller' or 'Studio Reka'. Shown on the detail page as '🎤 Workshop leader: …'.

Everything substantive: title (with '(Copy)' suffix), description, kind (Casting/Event/Workshop/Model sharing), location + venue, duration, requirements, compensation, cover, Pinterest link, moodboard, roles, target audience, workshop leader, start/end time, capacity, ticket price. Only the shoot date is reset — the duplicate starts as PENDING_REVIEW and lands in the editor for adjustments before publishing.

Model sharing is the fourth listing kind: you've already booked (and paid) a model for your shoot, and you're sharing their time with other photographers/videographers who join as second shooters. Only PHOTOGRAPHER, VIDEOGRAPHER and BRAND accounts can create a model sharing — models cannot. Whoever signs up reserves a slot and arranges the fee directly with the organiser in chat (FindAShoot does not handle payments).

In a casting you're looking for talent to pick (users apply and you accept). In model sharing the model is already confirmed, and you're sharing her time with other shooters — whoever signs up joins as a parallel collaborator, not as talent being cast. The form also lets you link the booked model's profile (if she's on FindAShoot) or write her name.

Yes. On the casting / event / workshop / model sharing detail page you'll find a 'Cancel registration' button (or 'Withdraw application' for castings) right under the 'You're registered ✓' badge. For events / workshops / model sharings the slot is freed immediately and the organiser gets a notification.

Yes. Every casting detail page has a 🚩 Report button (visible to anyone except the creator). Pick a reason and briefly describe the issue — our team reviews every report.

Before the first meeting we recommend reading our safety tips (/safety): meet in a public place, bring someone you trust, agree on all terms in writing, trust your gut. FindAShoot only provides the platform — contracts, payments, logistics and safety stay between the parties involved.

The free plan includes: create and edit a profile, upload up to 30 photos (10 MB storage), 1 active casting at a time, 5–10 new conversations per day, publish tours, receive messages, and apply to castings.

The Premium plan offers: up to 200 photos (500 MB storage), up to 3 castings per 7 days, unlimited daily messages, higher image quality on upload (WebP 88%), larger maximum input files (200 MB), and priority visibility in the feed.

The Premium plan is not live yet. During the beta period every user automatically has extended access. We'll announce by email and in-app when Premium officially launches.

Your account automatically reverts to the free plan. Your photos are retained, but you won't be able to upload new ones beyond the free limit. Your castings and conversations remain intact.

Verification confirms that you are who you claim to be. After successful verification, your profile receives a verification badge showing other users that you are authentic.

You must submit the following photos: (1) a selfie, (2) the front of your photo ID (passport or identity card), optionally (3) the back of the ID. The photos are used for verification only and are not displayed publicly.

Typically 24–72 hours. You will receive an email and an in-app notification once a decision has been made.

The most common reasons for rejection: blurry image, document not fully visible, face not recognisable in the selfie. After a rejection you'll receive an email with the specific reason. Fix the issue and resubmit.

Yes. The name on the photo ID must be clearly readable and match your profile name. If it doesn't (e.g. you're using a stage name), verification will be rejected. Update your profile name in settings before submitting.

Yes. Verification photos are encrypted and stored in a private, non-public folder. They are used solely for identity verification and are not retained after the process is complete.

Brand accounts can switch on agency mode to manage model profiles on the models' behalf — uploading photos, creating tours, replying to booking requests. Enable it on /dashboard/agency by naming the responsible person (GDPR Art. 26).

On /dashboard/agency click 'Invite existing model', enter the model's email and write a short declaration of why you're managing the profile. The model gets an email in their language with a consent link. The profile only becomes manageable after they click 'I accept'.

Yes, if you hold a signed consent. On /dashboard/agency click 'Register new model', enter email + stage name + city, and tick the GDPR Art. 26 joint-controller checkbox. The account is created instantly as managed; the model receives an email with a set-password link (valid 7 days).

Yes, any time. In Settings → 'Agencies managing your profile' you see all active and pending relationships with a 'Revoke' button per row. After revoke the agency immediately loses access.

Add/remove photos, edit bio, create and edit tours, reply to booking requests — anything you could do yourself. Every action is logged, and you'll get an email when something significant happens (e.g. a new tour gets created on your behalf).

Open the profile and click 'Report'. Select a reason (spam, fake profile, inappropriate content, etc.) and optionally add a short description. Our team reviews every report.

Open the conversation and click the report icon next to the message. Select a reason. For review purposes, the content of the reported message is forwarded to our admin team.

1. Block the person immediately using the conversation menu. 2. Report the conversation using the report button. 3. Contact us directly at support@findashoot.com if the situation is serious. We take all reports seriously and act quickly.

Communicate only through the platform at first. Meet in a public place for the first time. Bring someone you trust. Agree on all details (style, payment, image rights) in writing beforehand. Share your location with someone. Trust your gut — you always have the right to cancel a shoot.

Go to 'Settings' → 'Change password' in your dashboard. You will need your current password. The new password must be at least 8 characters and include an uppercase letter, a number, and a special character.

Go to the login page and click 'Forgot password'. Enter your email address. You will receive a password-reset link. This link is time-limited (approximately 24 hours).

You can change the language using the language switcher in the navigation bar. The setting is saved and restored on your next visit.

Go to 'Settings' → 'Delete account' in your dashboard. You must confirm with your email address and password. After deletion, your profile and data are immediately removed from public view. Permanent deletion occurs after 30 days.

Your profile is immediately removed from public view. All data (photos, messages, castings, tours) is permanently deleted after 30 days. This action cannot be undone once the 30-day period has passed.

Yes. Contact us at support@findashoot.com with the subject line 'Data export'. We will send you a complete copy of your stored data within 30 days.

Email address changes cannot currently be made directly in the dashboard. Contact us at support@findashoot.com with your current and new email address. We will make the change manually.

Messages are the platform's internal chat system for ongoing conversations. Booking requests are structured asks via the booking form on profile and tour pages — with preferred date, location and message — and land in the recipient's dashboard.

Since the end of beta, booking is registered-only. Your email comes automatically from your account — no need to type it again. This also prevents recipients from harvesting the email to continue contact off-platform.

Sign in, open the tour or profile, fill in the booking form (name, optional phone, preferred date, location, message) and accept the privacy checkbox. The request appears in the recipient's dashboard, where they can reach out via internal chat.

In your dashboard under 'Inquiries' (or 'Inbox'). There you will find all incoming booking requests for your tours and your profile. You can mark them as read, archive them, or reply directly by email.

No. Because booking requests can be sent without an account, replies are made by email directly to the address the person provided.

There is no limit on received requests. Sending is rate-limited (maximum 1 request per sender/recipient pair and 5–10 per day per sender) to prevent spam.

Favourites are profiles you bookmark. This lets you save interesting people and find them again quickly. Favourites are also directly linked to the 'Private' visibility mode.

Open the person's profile or tour card and click the heart icon. The profile is immediately added to your favourites. Click again to remove it.

In the menu under 'Favourites' (or '/favorites' in the browser). All profiles and tours you have saved are listed there.

When a profile is set to 'Private', it is only visible to users that the profile owner has added to their own favourites. This means: you can see a private profile only if your profile is in that person's favourites list — not simply because you have favourited them.

There are several ways: (1) Community pages by role (/models, /photographers, /mua, /videographers, /stylists, /retouchers, /brands) with filters by city, category, and price. (2) The personal feed (/feed) shows a curated selection based on location and interest. (3) The search page (/search) allows targeted queries.

You can filter by: city (autocomplete), category/specialisation (multi-select), maximum price, and distance (if you are logged in and share your location). On the models page there is also a 'Resident' vs. 'On Tour' filter.

Your profile appears in search when: (1) it has been approved by our team, (2) visibility is not set to 'Private', (3) your account is active. If all of these apply and your profile still doesn't appear, contact us at support@findashoot.com.

The feed uses a combination of: priority display for featured profiles (+100 points), profile quality score, number of photo likes, and a daily random factor (so the feed changes slightly each day). There is no follower logic — everyone can discover everyone.

Featured profiles appear higher in the feed and are marked with a special badge. Featured status is granted by our team or is part of the Premium plan.

You receive notifications for: new contact requests and messages, booking requests for your tour/profile, casting applications (if you created a casting), changes to your casting application status (accepted/shortlisted/rejected), profile approved/rejected by admin, someone tagged you in a photo.

Click the bell icon in the navigation bar. A red badge shows the number of unread notifications. The last 50 notifications are displayed.

In the notifications panel, click 'Mark all read' at the top right. This sets all existing notifications to 'read'.

Yes. For important events (profile approved/rejected, new booking request, casting status changes) you also receive an email. In-app notifications are always active and cannot be disabled.

A collaboration is a formal working relationship between two users. You can send another user a collaboration proposal: choose a date, add a description, and send the request. The other person can accept, decline, or cancel. Completed collaborations allow mutual reviews.

Open the person's profile and click 'Propose collaboration'. Enter a date and a short project description. You can have a maximum of 3 open collaboration requests at any time.

After a collaboration is completed, both parties can leave a review. Ratings cover: professionalism, communication, and reliability (1–5 stars each). Optional: a written comment and flags such as 'No-show' or 'Did not respond'.

Only after an officially completed collaboration on the platform. You cannot write a review without a prior collaboration. Reviews appear on the respective profile after publication.

Every registered user has a personal invite link. You can find it in your dashboard under 'Invite friends' or 'Referral'. Share it by email, WhatsApp, Instagram, or any other channel.

When you tag someone in a photo who doesn't have an account yet, a special invite link is automatically generated. This link shows the person the photo they were tagged in and invites them to register. After registering, the tag is automatically linked to their new profile.

You earn credits in three ways: invite friends and they register (+5 credits per signup), verify your identity (+5 credits one-off), and join as a Founding Member if you're among the first 100 (+10 credits one-off). Credits are stored on your account and never expire.

Open Dashboard → click the small '💎 N credits' line under 'Storage used'. That takes you to /premium where you can spend credits on Featured days or extra photo slots. Your dashboard ReferralSection also shows the running counter.

1 Featured day costs 15 credits. While Featured your profile gets boosted visibility (homepage Spotlight + listing priority). You can buy 1 / 2 / 3 / 5 / 7 days at a time, capped at 30 simultaneous days from now. The /premium page shows a live countdown ('Featured until 19 May (12 days left)').

On /premium, choose a package: 10 credits → +10 photos, 20 → +25, 30 → +40, 50 → +70, 100 → +145. Larger packs give better photo-per-credit value (volume discount). Slots are permanent and storage scales automatically (~1.25 MB per slot) so the upload cap follows.

Photo slots are permanent — once redeemed they never decay. Featured days have a duration (the days you bought) and the cap means you can't extend beyond 30 days from today, but you can top up as days are consumed.